Terms and Conditions

Orders and Payments

Our online store is not available at this time. We thank you for your patience as we are working on our website.

To place your order, we can be contacted via email, What's App, or Facebook. Please select your custom Teacup item number under the custom orders tab with your chosen fragrance, or you can choose one of our premade Teacup candles for your order. Payments can be completed through our Venmo or Cash App account.

Returns

We take pride in our handmade candles and want you to be completely satisfied with your wonderland scents purchase.

If your candle is damaged or not to your expectations, our return policy is outlined below, or you can reach us at support@wonderlandscents.com

Please include your order number in your email. We make every reasonable effort to ensure our customers are satisfied. If your order was purchased from one of our vendors stands, we will make arrangements to process any returns or exchanges. Exchanges or returns send back from farmers market will consist of a shipping fee. Please contact the us where your candles were purchased, and we will assist you as outlined in our individual return policy.

If you are not satisfied with your purchase, you can request a return or exchange within seven (7) days of purchase. To be eligible for a return your item must be unused and in the same condition that you received it.

Please note that unless a manufacturing defect is present, we cannot accept returns of candles that have been lit.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take 7-10 business days before your refund is officially posted to yo0ut account. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please text us on What's App.

Shipping returns

You will be responsible for paying your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of either the approval or rejection of your return.
If a refund is requested and approved, a credit will be applied to your original method of payment within 2 business days. Please note that your bank or credit card company may require additional time to process the refund and we are not able to control or monitor this.

If an exchange is requested and approved, we will email you a confirmation that your order is being exchange and provide the tracking number via email.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@wonderlandscents.com or text us on the What's App.

Shipping

Orders are usually processed in order they are received. Please allow 5-7 business days for your order to ship. During Holidays, shipping times may increase to 7-10 business days due to the increase volume of orders. Your order will be sent via USPS Ground or

USPS Priority depending on how rapid you would like your order.

The order ship date does not count as a day in transit. Also, a common misconception is that choosing USPS Priority Mail means your package will ship in two business days. Please note, USPS transit times are not a reflection of our processing time.

Shipping Rates

Enjoy free shipping on your orders $85 and up. USPS shipping rates are based on your shipping address and weight of your order. Depending on the weight of your order and your shipping request, your package will be sent via First Class Package, Priority Mail, or UPS Ground.

Lost or Stolen

Please be aware we are not responsible for packages that have been marked as delivered and appears the package may have been lost or stolen. Please make arrangements and contact the shipping carrier within 24-48 hours after you receive a conformation that your order is delivered but not receive the package. There are some instances where the USPS is holding the package for pickup and incorrectly marks and does not leave a notice, or USPS delivers to the wrong address. Check with your local Post Office to verify your package was returned to the Post Office.

(Farmer's Market) Square Refund Timeline

Once a refund is initiated, you should see a pending transaction on your bank account for the refunded amount within 1-3 business days.

This timeline to post the transaction ultimately depends on the card-issuing bank.

Note: Pending transaction notifications currently apply to payments made with Visa, American Express, or Mastercard.

Pending transaction notifications will not apply for payments made with other card networks.

The Square full refund time frame typically takes 2-7 business days. Once the refund is processed and sent to your card issuing bank, it can take another 2-7 business days (depending on the bank's processing speeds) for the refund to post to your account.

Declined Refund

If a refund to a payment card is declined, you will automatically be notified about the decline. In this case, you will be instructed to issue an alternative form of payment to complete the refund, such as cash, check, or gift card credit.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

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